Returns and exchange details
We are work fast and check cancellations periodically during the day. However, we ask for you to cancel your order within 6 hours of placing your order to prevent the order being completed.
Your satisfaction is guaranteed. If you receive defective, damaged, incorrectly personalized or incorrect product, please notify us within 7 days of receipt by email firstname.lastname@example.org and include a picture of the item so we can arrange for free replacement that will be sent within 2-3 business days.
Please note that customized items ( we customize by print, embroidery, engraving ) cannot be resold. While we are happy to accept returns on non personalized items for 100% of the item purchase price ( you just pay the shipping ), if you decide to return one that was personalized per your specifications, we will be issuing refund in the 50 % of the original purchase price. So if you are doing a special color matching, size matching, material matching and are not sure if the item you are purchasing from us is a perfect match, order a non personalized one first, then you can always return it for full refund. If your non personalized item is a good match - then you can proceed with ordering fully personalized set. If you have questions about the item that are not answered in our online listing, please contact us and we will be happy to send additional photos and info on demand. This definitely prevents returns of products that are unwanted :-)