Home Upgrade Order to Custom Engrave additional Location / Reverse Side
Order Upgrades Upgrade Order to Custom Engrave additional Location / Reverse Side

Upgrade Order to Custom Engrave additional Location / Reverse Side

Sale price $7.00
Product: Mason Jar
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Frequently Asked Questions

Frequently Asked Questions

How do I personalize this item?

Look for the red PERSONALIZE IT button on this page. Click it and enter your names, dates, and any font or thread color choices there. You can also add special instructions in the Notes to Seller box at checkout. If you are unsure about spelling, sizing, or matching a specific color, email us before you order and we will help.

How long will my order take to make?

Most embroidered stockings ship about one week after you place your order. Engraved items take about a week, and photo ornaments take about two weeks. Production time does not include days in transit. If you have a firm deadline, please contact us before ordering so we can confirm we will make it.

Can I get my order made and shipped faster?

Yes, for destinations within the USA. Choose a shipping upgrade at checkout - Priority Mail (2 to 4 business days), FedEx 3 Day, 2 Day, or Next Day Air - and we will shorten production to 2 business days. Order on Monday with FedEx 2 Day and we finish and ship Wednesday to deliver Friday. FedEx does not deliver on weekends or holidays. Please email us your deadline when you upgrade.

Do you ship outside the United States?

Yes, on lighter items that are not bulky. The default option is First Class Mail International, which averages 20 to 45 days in transit. Faster methods are offered at checkout. Please note your country may charge customs duty, VAT, or other import taxes. These are not included in our shipping charges, so check with your local customs office before ordering.

Can I cancel or change my order?

Please email us at stockingfactory@gmail.com within 6 hours of placing your order. We check for cancellations throughout the day, but we work fast, and once a personalized item has been made it cannot be undone.

What if my item arrives damaged or personalized incorrectly?

Your satisfaction is guaranteed. Email us at stockingfactory@gmail.com within 7 days of receiving your order and include a photo of the item. We will arrange a free replacement and send it within 2 to 3 business days.

Can I return a personalized item?

Non-personalized items can be returned for 100% of the item purchase price - you only pay return shipping. Because customized items cannot be resold, a personalized return is refunded at 50% of the original purchase price. If you are matching a specific color, size, or material, order a plain one first to check the match, then order your fully personalized set.

Reviews

Customer Reviews

Based on 10 reviews
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G
Graham L.
This is the best customer service!

This is the best customer service!

E
Eugene R.
Great company, easy to work with!

Great company, easy to work with!

M
Matt B.
I had two custom images added and they tur...

I had two custom images added and they turned out great.

B
Brea A.
Genie was great. They were so easy to comm...

Genie was great. They were so easy to communicate with. They took my vision and created a proof very quickly. While the amount of choices for ordering a custom order was a bit overwhelming to navigate (do I add $5? 3.50?) they sent me a message explaining everything I needed to add to the cart. I think the prices are incredibly fair and the shipping was quick. I have ordered several more custom decanters from here for our office gifts. I will be a loyal customer!

A
Amy
I ordered this whiskey glass for my husban...

I ordered this whiskey glass for my husband the etching was perfect!

E
Elizabeth C.
The item was exactly as I hoped and the fo...

The item was exactly as I hoped and the folks at Eugenie made sure to get every detail correct, with excellent communication. I can highly recommend them based on my experience.

M
Marlene
Great quality. This shop was very easy and...

Great quality. This shop was very easy and helpful to work with regarding the engraving that I wanted.

K
Keythy P.
I told them what I needed engraved and the...

I told them what I needed engraved and they did a fantastic job! Will definitely be back again!

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Description

Upgrade Order to Engrave additional Location / Reverse Side

This is an add on to existing order when you need extra custom engraving in additional location or on the reverse side.

We appreciate your order very much!

Additional Information
Product

Mason Jar, Shot Glass, Beer Mug, Champagne Glass, Guest Book, Decanter, Stocking, Coffee Mug, Cutting Board, Stemless Wine, Scotch Glass, CuttinBoard-SAME-IMG